Shipping information

Every bottle of jam and hot and sour sauce from thejamlabshop is handcrafted and made in small batches by Michelin-starred chefs to ensure the best quality and freshness. For this reason, we also adhere to the same dedication during the transportation process.

📦 processing time
All orders will be packaged and dispatched within 2 to 4 working days. In case of new product launches or peak holiday periods, there may be slight delays. We will notify you immediately.

🚚 delivery range and mode
Currently, we only ship within the United States, using USPS or UPS standard delivery services. The average delivery time is 3 to 7 working days, depending on your geographical location.

🌡️ temperature sensitive product tips
Some products containing fresh fruits or natural spices may require additional protection during hot seasons. We will add cooling measures depending on the weather conditions to ensure that every bottle you receive is in perfect condition.

💌 Order tracking
After your order is dispatched, you will receive an email containing a tracking number. You can check the delivery progress at any time through our official website or the platform of the express company.

📬 address accuracy
Please confirm that the delivery address is correct before placing an order. If the package cannot be delivered due to an incorrect address filled in, we will assist you in rescheduling the shipment (which may incur additional shipping fees).

Thank you for your patience, because good taste is worth waiting for a little. If you have any transportation-related questions, please feel free to contact us at support@thejamlabshop.com.